This enables powerful and fully customizable workflows, such as having your ticket re-opened when the linked card has been archived, so you know you can update your customer.Īs with our updated Trello integration, we are working hard on implementing the same improvements to our existing GitHub integration. On top of that, any updates on the card in Trello will be shown as actions in your conversation history, providing you with a complete overview of all the activity around that ticket and its related cards.īest of all, these actions can be set to re-open your ticket if it has been closed. This gives you the context of each card where you need it most. As before, you can easily link your tickets to a new or an existing card, but now you will be able to view the card details in your sidebar at all times. We have completely rebuilt the Trello integration for your Inbox. We currently don’t have a fixed date for launch, but are aiming to have our beta version out during Q4 2019. We can’t give too many details at this point, but we can tell you that live chat will be tied together tightly with all our existing products and will be available on all current Groove plans. We’re excited to announce we’ve started development on our new live chat feature, one of the most popular requests from our customers. Table of Contents Inbox Live chat Trello integration GitHub integration HubSpot integration CRM features Google/Office 365 login Knowledge Base Header images UX improvements Editor actions moved Editor sidebar updates Inbox Live chat In progress
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